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Billing & Collections

Cavanal pictures 091 - CopyBilling & Collections (aka Poteau Water Department) is located in City Hall, open Monday through Friday from 8:00 AM - 5 PM and can be reached via phone at 918-647-4191.

The main function of Billing & Collection is to process water payments for customers as well as establish service for those moving within or new to Poteau. Water connections can be done the same day they are paid, however, any connection done after 3 PM will be processed the following business day. 
Besides handing water payments Billing & Collections takes PARC baseball, football, and basketball entry fee payments and forms.

Water payments can be made online, via our automated phone system (844-215-7376),  in person at City Hall or over the phone with a clerk during regular business hours. However, in house debit/ credit card payments will incur a $3.50 charge per transaction (No debit/ credit card transactions over $500.00). Meanwhile, using our online or automated phone service will incur these same charges, from the City of Poteau, per transaction. 

New water connects require the following:
  • $200.00 in the form of cash, check, debit/ credit card, or money order for residential deposits. Commercial deposits vary on the type of business being operated. If you are a landlord needing temporary water service you can apply for a "Clean Up", however, these requests need to be made in person. 
  • 2 forms of valid identification; including one photo id. 
  • All past dues from prior services be paid.
Established customers moving within the city:
  • Processed within City Hall or over the phone, however, the current bill must be paid. 
If you are a landlord needing to clean up a residence, Billing and Collections offers our "Clean Up" program enabling you to temporarily turn on water service for up to two weeks. These can be processed over the phone for established customers or in person for first-time users. (Note: this is only for landlords and not people who plan on remodeling a home they plan to establish residence in). 

Water bills are due on the 10th of each month, with a typical seven-day grace period extending until the 17th, dependent on how the month falls, but it will be made known on water bills. However, after 5 PM on the day listed on water bills, a 10% late penalty gets applied to all unpaid accounts. Be sure to always check your water bills as they will clearly state when the 10% penalty is applied. 

For more information about your drinking water click here.